Rainbow Rockies cares about your privacy. We collect only the information we need to provide safe, reliable shuttle services, and we follow Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. What Information We Collect
We collect the following information to facilitate our services:
- Personal Identification: Your name and contact information.
- Trip Details: Pickup and drop-off locations, dates, and times.
- Payment Information: Handled securely through our third-party payment provider.
- User Preferences: Any special requests or accommodations you choose to share with us.
- Technical Data: If you visit our website, we may collect basic technical information—such as your IP address or browser type—to help improve our online experience.
2. Why We Collect It
We use your information exclusively to:
- Book and manage your shuttle transportation.
- Contact you with important updates about your ride.
- Securely process payments.
- Improve our overall customer service and website performance.
- Meet relevant legal and regulatory requirements.
We will not use your information for any other purposes without your explicit consent.
3. Your Consent
By booking a ride with us or using our website, you agree to the collection and use of your information as outlined in this policy. You can withdraw your consent at any time; however, please note that doing so may affect our ability to provide you with our services.
4. How We Protect Your Information
We take data security seriously. We employ reasonable administrative and technical safeguards to keep your information safe, including secure industry-standard payment processing and strictly limiting data access to staff members who require it to perform their duties.
5. When We Share Information
We do not sell your personal information. We only share your details with trusted third parties necessary to fulfill our service, including:
- Payment processors.
- Booking and scheduling software providers.
- Drivers who require your specific trip details.
- Legal authorities, if strictly required by law.
6. Your Rights
Under Canadian privacy laws, you have the right to control your data. You can ask us to:
- Provide a copy of the personal information we hold about you.
- Correct or update any inaccurate or incomplete details.
- Delete your information when it is no longer required for business or legal reasons.
To make a request, simply reach out to us at hello@rainbowrockies.ca.
7. Children’s Privacy
Our services are not directed at minors. We do not knowingly collect personal information from children under the age of 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Effective Date” at the top of this page will always indicate when the latest version was published.
9. Contact Us
If you have any questions, concerns, or wish to make a formal privacy request, please contact our team:
- Email: hello@rainbowrockies.ca
- Website: www.rainbowrockies.ca
- Mailing Address:
Rainbow Rockies
PO Box 44022 Calgary RPO
Southcentre, Alberta, T2J7C5
